Legal Disclaimer: The author(s) of this article are not attorney(s) and cannot give legal advice/nor should anything that is written herein be construed upon, nor relied upon, as legal advice (FLA Bar v Brumbaugh and FLA Bar v Sperry).
Leads Versus Referrals:
Some people are perplexed as to why Zillow (for years), has been legally referring people to realtors, and collecting monies, while not being licensed realtors (the same situation, for many other professions). While Federal Courts have routinely shot down the notion that somehow Licensed Professionals can’t pay for receiving referrals from Marketing efforts, luckily the courts established clear and concise common sense to the previous authoritarian control (since it has been ruled that marketing efforts have merit, value, and deserved to be compensated).
The Federal Courts did leave the States to allow the distinguishing definitions, between a “Lead” and a “Referral”. The vast definitions between the different States, is startling. Just like different state laws on divorce, guns, wearing motorcycle helmets, marijuana, gambling, etc…, these variances can be extreme. In some states (Nebraska for example) a referral is merely considered a family member or friend, and everything else is just considered to be a lead. This Nebraska definition is easy, and has common sense, and promotes more business for easy marketing. In some more highly conservative State definitions (biggest extreme example being Florida), a lead must be both blind, and the particulars of the service desired cannot be from “verbal conversations”. Meaning, that, the “Lead” until they are actually contacted by the vendor (they/the lead), for example; cannot know that they are being referred specifically, to the named firm of, “Jones and Smith Financial”, until after the firm contacts them, or, it becomes a “referral”. The second half of Florida’s conservative definition of this, is example, as “verbally speaking of the particulars” (they can legally check a box on the internet” but, before being contacted by the vendor, the introducer is allowed to know that the person needs tax lien negotiations, but may not “verbally” discuss the alleged amount owed, or likely time tables to remedy, and supposedly, cannot (as the interpretation appears to read) or to discuss if these liens are State, County, or Federal Tax Liens, etc…, and this rule can lead into completely being ludicrous/and non-sensical. Imagine not allowing the verbal discussing in a real estate lead – such as, is square footage a particular?
We inform and contractually tell our affiliates, to not violate the most conservative definitions if you enter the lead yourselves, and to check your state laws, or ask an active state attorney any legal questions.
Legal Disclaimer: The author(s) of this article are not attorney(s) and cannot give legal advice/nor should anything that is written herein be construed upon, nor relied upon, as legal advice (FLA Bar v Brumbaugh and FLA Bar v Sperry).